Privacy Policy

1 Information We Collect

We collect several types of personal information to ensure security, identity verification, and smooth rental operations:

• Identity & Contact Details: Full name, telephone number, email address, residential/hotel address, domestic identity card (KTP) or Passport, and photo documentation of your face.
• Driver & Rental Information: Driver's license (SIM A / International Driving Permit), booking dates, rental durations, vehicle selections, and additional preferences.
• Geolocational Data (GPS): To protect our fleet against theft, embezzlement, or unauthorized crossing of geographic boundaries, our vehicles are equipped with real-time GPS tracking devices that monitor vehicle location and speed.
• Technical & Analytical Usage Data: IP address, browser type, device information, cookies, and website navigation statistics used to optimize your booking experience.

2 How We Use Your Information

The information we collect is strictly used for the following business and security purposes:

• Processing transactions, confirming reservations, verifying driver credentials, and managing vehicle hand-over and returns.
• Communicating with you regarding confirmations, scheduling updates, or arranging roadside assistance/emergency recovery.
• Preventing fraud, car theft, embezzlement, or other vehicle misuses (including verification checks with community leaders or local authorities).
• Enforcing traffic fine liability (ETLE) incurred during your rental period.
• Complying with applicable civil and criminal legal regulations under the laws of the Republic of Indonesia.

3 Security & Data Retention

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, modification, exposure, or deletion. Identity documentation and facial photo records are safely stored on secure servers and are only accessible by authorized staff. We retain your information only as long as necessary to complete rental contracts, fulfill legal/tax liabilities, or defend against legal claims.

4 Sharing with Third Parties

We never sell, rent, or lease your personal information. Your data is only shared with:

• Payment Gateways & Partners: To securely process booking prepayments and refunds of security deposits.
• Law Enforcement & Judicial Authorities: If officially required by subpoenas, judicial orders, or in emergencies to recover missing vehicles, report theft, or defend our legal rights.

5 Cookie Policy

Our storefront uses cookies to preserve your booking session, store preferences, and gather traffic analytics (e.g. Google Analytics) to improve usability. You can configure your browser to reject cookies, but doing so might restrict certain dynamic booking elements on our site.

6 Consent & Policy Updates

By utilizing our website and booking platforms, you consent to the collection, tracking, and processing of your personal data as outlined in this Privacy Policy. We reserve the right to modify this policy at any time, and any revisions will be published immediately on this page.