Refund Policy
Our clear and fair refund policy for all car rental bookings in Bali.
Baliqu Refund Policy
At Baliqu Car Rental, we are committed to transparency and fairness. This Refund Policy outlines the conditions under which you may receive a refund for your car rental booking in Bali.
1 Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Cancellation made more than 48 hours before the scheduled rental start time.
- Vehicle unavailability due to mechanical failure on our end (we will offer a comparable replacement or full refund).
- Significant service disruption caused by Baliqu (e.g., failure to deliver the vehicle to the agreed location without prior notice).
- Force majeure events such as natural disasters, flight cancellations, or government-imposed travel restrictions.
2 Refund Amounts by Cancellation Window
| Cancellation Timing | Refund Amount |
|---|---|
| More than 48 hours before rental start | 100% refund |
| 24 to 48 hours before rental start | 50% refund |
| Less than 24 hours before rental start | No refund |
| No-show (failure to pick up vehicle) | No refund |
3 Security Deposit Refunds
A refundable security deposit is collected at the time of vehicle handover. The deposit amount varies by vehicle class:
- Motorcycles & Scooters: IDR 500,000
- Standard Cars: IDR 500,000 - 1,000,000
- Premium & Luxury Cars: IDR 2,000,000 - 5,000,000
The security deposit will be refunded in full within 1 to 2 business days after the vehicle is returned in acceptable condition, with the correct fuel level, and with no traffic violations or damage.
4 Non-Refundable Situations
Refunds will not be issued in the following cases:
- Early return of the vehicle — unused rental days are not credited or refunded.
- Violation of rental terms (e.g., driving outside Bali, smoking in the vehicle, unauthorized driver).
- Damage caused by driver negligence (deducted from security deposit or charged separately).
- Traffic fines (ETLE/E-Tilang) incurred during the rental period.
- Fuel shortage — charged at IDR 75,000 per missing gauge bar.
5 How to Request a Refund
To request a refund, please contact us through one of the following channels:
- WhatsApp: +62 851-7529-9919
- Email: [email protected]
- Reference your booking confirmation number in all refund communications.
Refund requests are typically processed within 3 to 5 business days. The funds will be returned to the original payment method used for the booking.
BALIQU CAR RENTAL